Rallini LLC Refund Policy
At Rallini LLC, we pride ourselves on delivering high-quality, freshly made Taralli to our customers. We understand that certain situations may require special attention regarding returns and refunds. Our policy is as follows:
Incorrect Order Fulfillment:
- If you receive an order that was incorrectly fulfilled by us, we are committed to making it right. Please contact us within 7 days of receiving your order to initiate the return process.
- We will provide you with a return label via email for shipping the products back to us at no additional cost to you.
- Upon receipt and verification of the returned products, we will issue a full refund for the cost of the products.
Damaged Packages or Products:
- If your package or products arrive damaged, please call us immediately. It is important that you contact us before returning any damaged items.
- We will assess the situation on a case-by-case basis and provide appropriate solutions, which may include a replacement or a refund, depending on the circumstances.
General Return Information:
- To ensure the highest quality and safety standards, we are unable to accept returns or issue refunds for any other reasons, including but not limited to dissatisfaction with taste or texture.
- For any returns, the products must be in their original, unopened condition to qualify for a refund.
Contact Information:
- For all return and refund inquiries, please contact us via our website at rallini.com, email sales@rallini.com, or call our customer service team at (516) 208-6534. Our contact details are also available on our website.
We value your satisfaction and appreciate your understanding of our policies, which are designed to ensure the quality and safety of our products. Thank you for choosing Rallini LLC for your Taralli needs.